Refund & Return Policy

At Nerovil, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and components, if applicable.

• Be accompanied by proof of purchase or your order number.

Due to health, safety, and sanitary reasons, opened dietary supplements cannot be returned.

Items returned without prior approval may not be accepted.

2. How to Start a Return

To request a return, please contact our support team at contact page form

Please include:

• Your order number.

• The reason for the return.

• Photos or videos if the item is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the correct return address. Please do not send products back without first contacting us.

3. Order Cancellations

Orders may be cancelled for a full refund if they have not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled.

4. Change-of-Mind Returns

If you change your mind after receiving your order, you may request a return within 30 days of delivery, provided that:

• The item is unused.

• The item is in its original packaging.

• The item is in resalable condition.

• Any applicable safety seals remain intact.

Customers are responsible for all return shipping costs.

If your order qualified for free shipping, the original shipping cost incurred by Nerovil may be deducted from your refund.

The remaining balance will be refunded to your original payment method after the returned item has been received and inspected.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide:

• Your order number.

• Clear, unedited photos or videos of the issue.

• A photo of the product and its packaging.

• A clear photo of the shipping label when requested.

For supplement-related claims, including damaged capsules, clumping, or other product issues, Nerovil may require clear photos showing the inside of the bottle and the shipping label on the outer package.

Please do not dispose of the product or packaging before your claim has been reviewed.

Claims may be denied if:

• Adequate evidence is not provided.

• The damage appears to be caused by misuse, accidents, improper handling, or normal wear and tear.

• The issue occurred after delivery.

• The product appears to have been opened, altered, or tampered with after delivery.

After reviewing your claim, we may, at our discretion:

• Send a replacement.

• Issue a full refund.

• Offer another appropriate resolution.

6. Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

If tracking shows the package as delivered, we may ask you to:

• Check with household members or neighbors.

• Contact your local carrier.

• Allow a short period for possible delivery delays before further investigation.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider.

8. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items caused by misuse.

• Items damaged due to accidents, improper handling, or damage occurring after delivery.

• Opened dietary supplements.

• Products with a broken, removed, or tampered-with outer shrink-wrap or inner foil safety seal.

• Personalized or custom-made products.

• Gift cards, if applicable.

• Items marked as final sale.

• Items returned without prior authorization.

• Fraudulent, abusive, or unsupported refund or return requests.

Due to health, safety, and sanitary reasons regarding ingestible dietary supplements, we cannot accept returns on bottles where the product has been opened, used, or the safety packaging has been broken or tampered with.

9. Fraud Prevention

Nerovil reserves the right to refuse any return, refund, replacement, or other resolution request if we reasonably believe the request is fraudulent, abusive, or inconsistent with the evidence provided.

Customers may be required to provide photos, videos, or additional information to verify a claim before a refund or replacement is approved.

10. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order.

11. Contact Us

If you have any questions about this Refund & Return Policy, please contact us at the contact form page

We aim to respond to all inquiries within 1–2 business days.